Product manuals
Here you can find the product manuals for our products, past and present. Just find the model number and download the PDF.
MFR-200
Quick Start Guide HR.pdf
User Guide HR.pdf
MFR-300
Quick Start Guide HR.pdf
User Guide HR.pdf
MDR-250
Installation Quick Start Guide.pdf
User Guide.pdf
MDR-300
Installation Quick Start Guide.pdf
User Guide.pdf
DTR-Z500 | DTR-Z250
Installation Quick Start Guide.pdf
User Guide.pdf
DTR-FP2500 | DTR-FP1600
Installation Quick Start Guide.pdf
User Guide.pdf
DVR-FP250 | DVR-FP150
Installation Quick Start Guide.pdf
Quick Start Guide.pdf
DVR-FP300
Installation Quick Start Guide.pdf
Quick Start Guide.pdf
Technical Issues
THE PRODUCT: MDR-250 products up to and including Software Version V1.0.A1101.M1123.
THE PROBLEM:When bringing the unit out of standby ‘NO SIGNAL’ message is displayed. The only way to restore the TV signal is to either switch the power off and on again or alternatively use the Reset Set Top Box option in the settings menu.
THE SOLUTION: Turn off the Update Channels feature. To do this use the following procedure:
- Press ‘MENU’ on the remote control
- Scroll down to ‘SETTINGS’ (item-2 on the list)
- Press ‘OK’
- Scroll down to ‘UPDATE CHANNELS’ (item-8 on the list)
- Change the setting from ‘AUTOMATICALLY’ to ‘OFF’
- Press the ‘BACK’ button twice to go back to normal
The fix for this problem will be included when a new software version is made available in the future.
THE PRODUCT: DTR-xxx & DTR-Zxxx products incorporating the series record feature up to and including Software Version V.1.2.A1139.M1147.
THE PROBLEM: When using the Electronic Program Guide (EPG) to record a film on Channel 5 which has a news bulletin in between, the recording cannot be made.
THE SOLUTION: Instead of using the EPG to make the recording, use the INFO bar instead:
- Press INFO and use the cursor to select the film you want to record (Cursor UP/DOWN changes the channel & Cursor LEFT/RIGHT selects the programme).
- Once the programme is in view on the INFO bar, press RECORD (you only need to record the first half of the film as the second half will be recorded automatically).
- Check either timers or the EPG to check that the recording has been set.
The fix for this problem will be included when a new software version is made available in the future.
If you wish to raise any issues please contact our customer service department either by emailing us or by calling: 0870 80 30 551
