Product Support
Product manuals
Here you can find the product manuals for our products, past and present. Just find the model number and download the PDF.
MFR-200
Quick Start Guide HR.pdf
User Guide HR.pdf
Software upgrade
MFR-300
Quick Start Guide HR.pdf
User Guide HR.pdf
Software upgrade
MDR-240
Installation Quick Start Guide.pdf
User Guide.pdf
MDR-250
Installation Quick Start Guide.pdf
User Guide.pdf
Software upgrade
MDR-300
Installation Quick Start Guide.pdf
User Guide.pdf
DTR-HV250
Installation Quick Start Guide.pdf
User Guide.pdf
Software upgrade
DTR-HC250
Installation Quick Start Guide.pdf
User Guide.pdf
DTR-Z500 | DTR-Z250
Installation Quick Start Guide.pdf
User Guide.pdf
Software upgrade
DTR-FP2500 | DTR-FP1600
Installation Quick Start Guide.pdf
User Guide.pdf
DVR-FP250 | DVR-FP150
Installation Quick Start Guide.pdf
Quick Start Guide.pdf
DVR-FP300
Installation Quick Start Guide.pdf
Quick Start Guide.pdf
OAD
Reported Problem – A small number of customers have reported Partial or split recordings and occasional re-booting on the DTR-Z series recorders
TVonics will send new and improved software to these products to fix the problems. The new software will be sent over the air (via the TV aerial).
Products affected: DTR-Z250/DTR-Z500
Schedule for Over air Download:(in order to maximize the coverage to all customers the over air download will be repeated over different events – please note you only need to perform the task once):
Download - Start: Dec 1st 01:00am - Finish: Dec 3rd 9:00am
Repeated on - Start: Dec 28th 01:00am - Finish: Dec 30th 9:00am
Repeated on - Start: Jan 25th 2010 10:00am - Finish: Jan 27th 9:00am
Repeated on - Start: Apr 19th 2010 10:00am - Finish: Apr 21st 9:00am
Repeated on - Start: May 17th 2010 10:00am - Finish: May 19th 9:00am
How to receive the over air Download:There are 2 options to receive the over air download
- Option 1: During the periods listed above enter the menu and go to Item ‘Software Upgrade’. Press OK and the unit will automatically scan to find the software upgrade.This will take up to 30min to complete, do not disconnect the unit until process is complete.
- Option 2: Ensure that the unit is switched into standby for at least 2hrs during the period that the software download is being broadcast. It may be most successful to leave the unit in standby over night during the period where the over air download is active. To achieve Automatic standby overnight please enter the Menu, Enter “Settings” and then toggle down to “Auto Standby”. Use the Right> arrow to toggle the setting to “On”. Press Back twice to exit the menu.
You can confirm that the over air download has been successful by entering the menu go to Item ‘Service menu’, Then enter ‘Manufacturers details’ and the Software version should now read the following characters “V1.4.A1362.M1366”.Press Menu again to return to viewing TV.
Technical Issues
THE PRODUCT: MDR-250 products up to and including Software Version V1.0.A1101.M1123.
THE PROBLEM:When bringing the unit out of standby ‘NO SIGNAL’ message is displayed. The only way to restore the TV signal is to either switch the power off and on again or alternatively use the Reset Set Top Box option in the settings menu.
THE SOLUTION: Turn off the Update Channels feature. To do this use the following procedure:
- Press ‘MENU’ on the remote control
- Scroll down to ‘SETTINGS’ (item-2 on the list)
- Press ‘OK’
- Scroll down to ‘UPDATE CHANNELS’ (item-8 on the list)
- Change the setting from ‘AUTOMATICALLY’ to ‘OFF’
- Press the ‘BACK’ button twice to go back to normal
The fix for this problem will be included when a new software version is made available in the future.
THE PRODUCT: DTR-xxx & DTR-Zxxx products incorporating the series record feature up to and including Software Version V.1.2.A1139.M1147.
THE PROBLEM: When using the Electronic Program Guide (EPG) to record a film on Channel 5 which has a news bulletin in between, the recording cannot be made.
THE SOLUTION: Instead of using the EPG to make the recording, use the INFO bar instead:
- Press INFO and use the cursor to select the film you want to record (Cursor UP/DOWN changes the channel & Cursor LEFT/RIGHT selects the programme).
- Once the programme is in view on the INFO bar, press RECORD (you only need to record the first half of the film as the second half will be recorded automatically).
- Check either timers or the EPG to check that the recording has been set.
The fix for this problem will be included when a new software version is made available in the future.
If you wish to raise any issues please contact our customer service department either by emailing us or by calling: 0870 80 30 551
If you have any issues with our products or business take a look at our frequently asked question section, you may find the answers you’re looking for. Alternatively contact our customer service department either by emailing us or by calling: 0870 80 30 551.
DTR-HV250
USB Software Upgrade allows you to upgrade your Digital TV Recorder using a USB Flash drive connected to the USB input socket.
Current software available version: V1.1.A423.M181
This new software version includes fixes for the following issues:
- Occasional problem where set recordings were missed when the unit was in standby
- Intermittent low audio level after start-up from standby
- Occasional Image flicker on video playback
- Incorrect aspect ratio on recordings
- Missing programme information on recordings
To upgrade, follow these instructions;
- Check what version software is available (above) and what software you have (You can do this by viewing the manufacturing details (Menu -Service Menu- Manufacturing details))
- If the version differs download the upgrade file from below, this may take a few minutes.
- Transfer the file to the root directory of your USB Flash drive (Do not rename the file and do not place in a folder).
- Plug your USB Flash drive into either USB input socket.
- Select USB Software Upgrade from the service Menu (menu-service menu-USB software upgrade).
- When prompted, select yes to upgrade the unit.
- After a few minutes the unit will reset. When it starts again, use as normal. (You can check the upgrade was successful by viewing manufactures details)
