Reported Problem – A small number of customers have reported Partial or split recordings and occasional re-booting on the DTR-Z series recorders
TVonics will send new and improved software to these products to fix the problems. The new software will be sent over the air (via the TV aerial).
Products affected: DTR-Z250/DTR-Z500
Schedule for Over air Download:(in order to maximize the coverage to all customers the over air download will be repeated over different events – please note you only need to perform the task once):
Download - Start: Dec 1st 01:00am - Finish: Dec 3rd 9:00am
Repeated on - Start: Dec 28th 01:00am - Finish: Dec 30th 9:00am
Repeated on - Start: Jan 25th 2010 10:00am - Finish: Jan 27th 9:00am
2010 -
Download - Start: Mar 22nd 01:00am - Finish: Mar 24th 9:00am
Repeated on - Start: Apr 19th 01:00am - Finish: Apr 21st 9:00am
Repeated on - Start: May 17th 2010 10:00am - Finish: May 19th 9:00am
How to receive the over air Download:There are 2 options to receive the over air download
- Option 1: During the periods listed above enter the menu and go to Item ‘Software Upgrade’. Press OK and the unit will automatically scan to find the software upgrade.
- Option 2: Ensure that the unit is switched into standby for at least 2hrs during the period that the software download is being broadcast. It may be most successful to leave the unit in standby over night during the period where the over air download is active. To achieve Automatic standby overnight please enter the Menu, Enter “Settings” and then toggle down to “Auto Standby”. Use the Right> arrow to toggle the setting to “On”. Press Back twice to exit the menu.
You can confirm that the over air download has been successful by entering the menu go to Item ‘Service menu’, Then enter ‘Manufacturers details’ and the Software version should now read the following characters “V1.4.A1362.M1366”.Press Menu again to return to viewing TV.
If you’ve missed the OAD dates and your unit has an old version of software alternatively you can send your unit into us to be upgraded manually. Please contact us on 0870 80 30 551 or email us for further details.
Contact 0870 80 30 551 or Email TVonics
